BigPanda EU Status

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 09, 2025 - 19:30 UTC

Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform.

Start Time: November 9th, 2025 7:30 PM UTC
End Time: November 9th, 2025 9:30 PM UTC
Duration: 2 hours

What's Happening?

BigPanda will be updating our Cloudflare security configuration by switching the OWASP Ruleset from Log to Block mode. This change moves us from monitoring to actively blocking high-risk web traffic, in line with OWASP’s globally recognized security standards.

What's the Impact?

We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Nov 9, 2025 19:30-21:30 UTC

Inbound Integrations and Event Processing Operational

Data Consumption Operational

Alert Enrichment Operational

Alert Filtering & Maintenance Plans Operational

Incident Enrichment & Environments Population Operational

Correlation Operational

Outbound Collaboration Operational

Incident Sharing Operational

Outbound Integrations Operational

ETL Pipeline Operational

Console Functions Operational

Incident Feed Operational

Incident Feed Search Operational

Automatic Incident Triage Operational

Root Cause Changes Operational

Administrator Screens Operational

Incident Actions Operational

Incident Activity Feed Operational

Unified Search Operational

Unified Analytics Operational

Integration Diagnostics / Troubleshooting Operational

APIs Operational

Tier 1 APIs: Automation & Event Processing Operational

Tier 2 APIs: Supplemental Operational

Tier 3 APIs: Tertiary Operational

Third Party Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 14, 2025

No incidents reported today.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

Unresolved incident: BigPanda - Cloudflare Security Update.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

IAC state Migration

Completed - The scheduled maintenance has been completed.
Nov 3, 20:24 UTC

Verifying - Verification is currently underway for the maintenance items.
Nov 3, 20:13 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 18:00 UTC

Update - New start time:

Start Time: November 03, 2025 18:00 UTC
End Time: November 03, 2025 21:00 UTC
Duration: 3 hours

Old start time:

Start Time: November 03, 2025 14:00 UTC
End Time: November 03, 2025 17:00 UTC
Nov 2, 08:13 UTC

Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform.

Start Time: November 03, 2025 14:00 UTC
End Time: November 03, 2025 17:00 UTC
Duration: 3 hours

What's Happening?

During this maintenance, a pull request will be applied to migrate the Infrastructure-as-Code (IaC) state management from Terraform to OpenTofu. No service impact is expected, as the change only updates an S3 file.

Component(s) undergoing maintenance:

• N/a

What's the Impact?

We have successfully tested this change internally and do not expect any issues.
In the unlikely event of something unexpected occurring, the change will quickly be reverted.

Is User Action Required?

No user action is required.

The planned maintenance has successfully completed our QA validation and regression testing as well as production deployment for all other environments.
We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations.

If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Oct 30, 22:17 UTC

Nov 2, 2025

API Keys Database Migration

Completed - The scheduled maintenance has been completed.
Nov 2, 11:21 UTC

Verifying - Verification is currently underway for the maintenance items.
Nov 2, 10:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 10:00 UTC

Update - Updated the Maintenance Window date:

Start Time: November 02, 2025 10:00 UTC
End Time: November 02, 2025 14:00 UTC
Duration: 4 hours

Old Date:

Start Time: October 29, 2025 10:00 UTC
End Time: October 29, 2025 14:00 UTC
Duration: 4 hours
Oct 26, 11:43 UTC

Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform.

Start Time: November 02, 2025 10:00 UTC
End Time: November 02, 2025 14:00 UTC
Duration: 4 hours

What's Happening?

We will be migrating User API keys from Mongo to RDS

Component(s) undergoing maintenance:

• API Keys

What's the Impact?

We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest and processing, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations. If we need to rollback, we have a plan in place to revert the migration process.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Oct 26, 09:44 UTC

Infrastructure Management Update

Completed - The scheduled maintenance has been completed.
Nov 2, 08:59 UTC

Verifying - Verification is currently underway for the maintenance items.
Nov 2, 08:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 08:00 UTC

Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform.

Start Time: November 02, 2025 08:00 UTC
End Time: November 02, 2025 10:00 UTC
Duration: 2 hours

What's Happening?

Migration of deployment management from Terraform to Argo CD for improved automation and reliability.

Component(s) undergoing maintenance:

• Pipeline

What's the Impact?

We expect up to one instance of up to 5-minute latency.

Should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest, APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Oct 27, 13:11 UTC

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.