All Systems Operational

Inbound Integrations and Event Processing Operational
Data Consumption Operational
Alert Enrichment Operational
Alert Filtering & Maintenance Plans Operational
Incident Enrichment & Environments Population Operational
Correlation Operational
Outbound Collaboration Operational
Incident Sharing Operational
Outbound Integrations Operational
ETL Pipeline Operational
Console Functions Operational
Login Operational
Incident Feed Operational
Incident Feed Search Operational
Automatic Incident Triage Operational
Root Cause Changes Operational
Administrator Screens Operational
Incident Actions Operational
Incident Activity Feed Operational
Unified Search Operational
Unified Analytics Operational
Integration Diagnostics / Troubleshooting Operational
APIs Operational
Tier 1 APIs: Automation & Event Processing Operational
Tier 2 APIs: Supplemental Operational
Tier 3 APIs: Tertiary Operational
Third Party Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[EMERGENCY] Open Integration Manager (OIM) Global Accelerator Migration Oct 22, 2025 11:00-13:00 UTC

Update - Update:

This maintenance window has been rescheduled to a new emergency timeframe:
Start Time: October 22, 2025 11:00 UTC
End Time: October 22, 2025 13:00 UTC
Duration: 2 hours

Previously scheduled:

Start Time: October 31, 2025 15:00 UTC
End Time: October 31, 2025 17:00 UTC
Duration: 2 hours

Oct 21, 2025 - 10:23 UTC
Update - Due to the AWS outage today, this Maintenance Window has been postponed.
We will provide the new date in the next couple of days.

Oct 20, 2025 - 12:51 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform.

Start Time: October 22, 2025 11:00 UTC
End Time: October 22, 2025 13:00 UTC
Duration: 2 hours

What's Happening?

During this maintenance, we will migrate OIM traffic to a new Global Accelerator. All incoming events to BigPanda (EU) will be redirected through a new internal endpoint.

Component(s) undergoing maintenance:

• Pipeline
• Inbound Data

What's the Impact?

We have successfully tested this change internally and do not expect any issues.
In the unlikely event of something unexpected occurring, events may fail to arrive. If that happens, the change will quickly be reverted.

Is User Action Required?

No user action is required.

The planned maintenance has successfully completed our QA validation and regression testing as well as production deployment for all other environments.
In the event there is an issue identified in Production, the release can be rolled back to its current state.
We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Oct 10, 2025 - 09:57 UTC

IAC state Migration Oct 31, 2025 17:00-20:00 UTC

Update - Due to the AWS outage today, this Maintenance Window has been postponed.
We will provide the new date in the next couple of days.

Oct 20, 2025 - 12:53 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: October 20, 2025 17:00 UTC
End Time: October 20, 2025 20:00 UTC
Duration: 3 hours

What's Happening?

During this maintenance, a pull request will be applied to migrate the Infrastructure-as-Code (IaC) state management from Terraform to OpenTofu. No service impact is expected, as the change only updates an S3 file.

Component(s) undergoing maintenance:

• N/a

What's the Impact?

We have successfully tested this change internally and do not expect any issues.
In the unlikely event of something unexpected occurring, the change will quickly be reverted.

Is User Action Required?

No user action is required.

The planned maintenance has successfully completed our QA validation and regression testing as well as production deployment for all other environments.
We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations.

If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Oct 17, 2025 - 17:32 UTC
Oct 22, 2025

No incidents reported today.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Resolved - This incident has been resolved.
If you encounter any issues, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Oct 20, 13:53 UTC
Update - Services for our EU users are looking to be operational.
Users who have custom solutions based in US regions will still be affected

Oct 20, 11:52 UTC
Update - Currently, the AWS outage has affected Standard Integrations (non-OIM integrations), Custom solutions, and our ServiceNow outbound services.
AWS reported improvements to services.
We continue to investigate this and monitor other services.

Oct 20, 10:21 UTC
Monitoring - AWS applied a fix in the US-EAST-1 Region, and we are seeing services starting to work.
Inbound Integrations and Event Processing, outbound integrations are returning to full operation.
We are monitoring the health of other impacted services.

https://health.aws.amazon.com/health/status

Oct 20, 09:37 UTC
Identified - AWS continues to investigate the outage on its end in the US-EAST-1 Region.
Custom solutions are still affected, as well as some of the Standard integrations.
We are seeing the main pipeline and OIM (Open Integration Manager) services return to normal operation.

https://health.aws.amazon.com/health/status

Oct 20, 08:56 UTC
Update - AWS continues to investigate the outage on its end in the US-EAST-1 Region.
Custom solutions are still affected, as well as some of the Standard integrations.
We are seeing the main pipeline and OIM (Open Integration Manager) services return to normal operation.

https://health.aws.amazon.com/health/status

Oct 20, 08:55 UTC
Update - We continue to investigate and work on mitigating the effect of the AWS outage.

https://health.aws.amazon.com/health/status

Oct 20, 08:17 UTC
Investigating - AWS is experiencing an outage that is affecting multiple of our services.
We are still investigating the scope of impact.

Oct 20, 07:49 UTC
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.