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Inbound Integrations and Event Processing Operational
Data Consumption Operational
Alert Enrichment Operational
Alert Filtering & Maintenance Plans Operational
Incident Enrichment & Environments Population Operational
Correlation Operational
Outbound Collaboration Operational
Incident Sharing Operational
Outbound Integrations Operational
ETL Pipeline Operational
Console Functions Operational
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Incident Feed Operational
Incident Feed Search Operational
Automatic Incident Triage Operational
Root Cause Changes Operational
Administrator Screens Operational
Incident Actions Operational
Incident Activity Feed Operational
Unified Search Operational
Unified Analytics Operational
Integration Diagnostics / Troubleshooting Operational
APIs Operational
Tier 1 APIs: Automation & Event Processing Operational
Tier 2 APIs: Supplemental Operational
Tier 3 APIs: Tertiary Operational
Third Party Operational
Operational
Degraded Performance
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Major Outage
Maintenance

Scheduled Maintenance

EU - Open Integration Manager (OIM) Global Accelerator Migration Sep 7, 2025 15:00-17:00 UTC

In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: September 07, 2025 15:00 UTC
End Time: September 07, 2025 17:00 UTC
Duration: 2 hours

What's Happening?

During this maintenance, we will migrate OIM traffic to a new Global Accelerator. All incoming events to BigPanda (EU) will be redirected through a new internal endpoint.

Component(s) undergoing maintenance:

• Pipeline
• Inbound Data

What's the Impact?

We have successfully tested this change internally and do not expect any issues.
In the unlikely event of something unexpected occurring, events may fail to arrive. If that happens, the change will quickly be reverted.

Is User Action Required?

No user action is required.

The planned maintenance has successfully completed our QA validation and regression testing as well as production deployment for all other environments.
In the event there is an issue identified in Production, the release can be rolled back to its current state.
We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Posted on Aug 22, 2025 - 20:51 UTC
Aug 31, 2025

No incidents reported today.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025
Resolved - This incident has been successfully mitigated and resolved.
Aug 27, 19:50 UTC
Monitoring - The team has identified and mitigated by re-routing services, and they are now monitoring the situation.
Aug 27, 18:48 UTC
Investigating - We are observing 5xx OIM Ingestion Errors. Our teams are engaged and investigating.

We are actively working to mitigate the impact on our customers as quickly as possible. At this time, the US and EU regions are affected. We will share additional updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause.

Aug 27, 18:16 UTC
Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025
Completed - The scheduled maintenance has been completed.
Aug 17, 12:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 12:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: August 17, 2025 12:00 UTC
End Time: August 17, 2025 13:00 UTC
Duration: 1 hours

What's Happening?

During the upcoming maintenance window, we will be deploying a change to the infrastructure that handles traffic for inbound, outbound, and custom integrations.

This update will route requests through API Gateways for their respective integrations, aligning the architecture with a more robust and automated process.

Component(s) undergoing maintenance:

• Inbound Integrations and Event Processing
• Outbound Integrations & Incident Sharing
• Integrations - Custom Solutions

What's the Impact?

We do not anticipate any impact to end users.

Should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.


Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations. If we need to rollback, we have a plan in place to toggle off the feature.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Aug 8, 21:23 UTC