All Systems Operational

Inbound Integrations and Event Processing Operational
Data Consumption Operational
Alert Enrichment Operational
Alert Filtering & Maintenance Plans Operational
Incident Enrichment & Environments Population Operational
Correlation Operational
Outbound Collaboration Operational
Incident Sharing Operational
Outbound Integrations Operational
ETL Pipeline Operational
Console Functions Operational
Login Operational
Incident Feed Operational
Incident Feed Search Operational
Automatic Incident Triage Operational
Root Cause Changes Operational
Administrator Screens Operational
Incident Actions Operational
Incident Activity Feed Operational
Unified Search Operational
Unified Analytics Operational
Integration Diagnostics / Troubleshooting Operational
APIs Operational
Tier 1 APIs: Automation & Event Processing Operational
Tier 2 APIs: Supplemental Operational
Tier 3 APIs: Tertiary Operational
Third Party Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cloud Infrastructure Upgrade Apr 6, 2025 07:30-13:30 UTC

In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: April 6, 2025 07:30 UTC
End Time: April 6, 2025 13:30 UTC
Duration: 6 hours

What's Happening?

We will be upgrading the EKS cluster most of our pipeline components sit on. To apply to upgrade we will need to restart pipeline services.

Component(s) undergoing maintenance:

• Pipeline
• Inbound Data
• Incident Feed
• Environments
• Environment Counters
• Manual Shares
• Auto Shares

What's the Impact?

We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:



• Up to one processing delay of up to 5 minutes as the service restart happens and upgrade is deployed.

however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.


Is User Action Required?

No user action is required.

The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Posted on Mar 27, 2025 - 09:46 UTC

BigPanda Maintenance - Addition of new NAT Gateways (EU) Apr 22, 2025 08:00-12:00 UTC

Update - Upcoming Scheduled Maintenance Window Reminder

BigPanda Maintenance - Addition of new NAT Gateways (EU)

Start Time: April 22, 2025 08:00 UTC
End Time: April 22, 2025 12:00 UTC
Duration: 4 hours

This is a reminder of our previously announced scheduled maintenance. Please refer to the Maintenance Window post for more details.

We will send out another reminder for this maintenance window on April 8th, 2025.

BigPanda Team

Apr 01, 2025 - 21:03 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: April 22, 2025 08:00 UTC
End Time: April 22, 2025 12:00 UTC
Duration: 4 hours

What's Happening?

During this maintenance window, we are implementing a new NAT Gateway in each Availability Zone (AZ) within the AWS region to minimize data transfer across AZs.

Following Key Changes listed below:

• A new NAT Gateway will be deployed in each AZ within the EU-Central-1 AWS region.
• The new NAT Gateways will receive a new public IP address, in addition to the existing regional IP address.
• Customers must update their IP whitelists to include new IP addresses to maintain uninterrupted access and avoid any disruptions in data exchange.

Component(s) undergoing maintenance:

• Cloud Infrastructure
• Incident Sharing
• Outbound Integrations


What's the Impact?

During the maintenance window, BigPanda will send traffic to the customers from new Public IPs in addition to the existing IPs.

There may be brief periods of reduced connectivity to some AWS services for up to 10 minutes during the maintenance window.

Should any users experience abnormal behavior during or after the maintenance, please reach out to BigPanda Support via live chat or by emailing us at support@bigpanda.io for assistance.


Is User Action Required?

New IP addresses shall be whitelisted by BigPanda customers to allow continued communication and data fluent to and from the BigPanda system.

We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Mar 18, 2025 - 23:45 UTC
Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
Completed - The scheduled maintenance has been completed.
Mar 31, 12:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 08:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: March 30, 2025 08:00 UTC
End Time: March 30, 2025 12:00UTC
Duration: 4 hours

What's Happening?

We will be deploying a minor update to our security protocol of the BigPanda.io domain.

Component(s) undergoing maintenance:

• Website

What's the Impact?

We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.


Is User Action Required?


No user action is required.


The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Mar 30, 08:00 UTC
Mar 30, 2025
Mar 29, 2025
Completed - The scheduled maintenance has been completed.
Mar 29, 15:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 14:00 UTC
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: March 29, 2025 14:00 UTC
End Time: March 29, 2025 15:30 UTC
Duration: 1.5 hours

What's Happening?

We will be deploying a new version to the Integrations and Email Parser backend configs.

Component(s) undergoing maintenance:

• Pipeline
• Inbound Data

What's the Impact?

We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:

• Up to 10 minute delay during the deployment of the update itself.

Should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.

What isn't Impacted?

All other areas of the BigPanda platform - APIs, Incident Sharing, and Analytics - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Mar 26, 14:04 UTC
Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.