This incident has been resolved. If you encounter any issues, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted Oct 20, 2025 - 13:53 UTC
Update
Services for our EU users are looking to be operational. Users who have custom solutions based in US regions will still be affected
Posted Oct 20, 2025 - 11:52 UTC
Update
Currently, the AWS outage has affected Standard Integrations (non-OIM integrations), Custom solutions, and our ServiceNow outbound services. AWS reported improvements to services. We continue to investigate this and monitor other services.
Posted Oct 20, 2025 - 10:21 UTC
Monitoring
AWS applied a fix in the US-EAST-1 Region, and we are seeing services starting to work. Inbound Integrations and Event Processing, outbound integrations are returning to full operation. We are monitoring the health of other impacted services.
AWS continues to investigate the outage on its end in the US-EAST-1 Region. Custom solutions are still affected, as well as some of the Standard integrations. We are seeing the main pipeline and OIM (Open Integration Manager) services return to normal operation.
AWS continues to investigate the outage on its end in the US-EAST-1 Region. Custom solutions are still affected, as well as some of the Standard integrations. We are seeing the main pipeline and OIM (Open Integration Manager) services return to normal operation.