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Maintenance
Scheduled Maintenance
Planned DNS Infrastructure Upgrade Jul 6, 2025 10:00-13:00 UTC
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.
Start Time: July 06, 2025 07:00 UTC
End Time: July 06, 2020 10:00 UTC
Duration: 3 hours
What's Happening?
This scheduled maintenance window is for upgrading the CoreDNS component across all environments. This upgrade includes general improvements to DNS resolution reliability and resilience. While the update is routine and has been tested in non-production environments, there may be brief, minor disruptions in name resolution during the process.
Component(s) undergoing maintenance:
• Network infrastructure
What's the Impact?
We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.
Is User Action Required?
No user action is required.
The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Jun 29, 2025 - 14:32 UTC
Start Time: July 06, 2025 07:00 UTC
End Time: July 06, 2020 10:00 UTC
Duration: 3 hours
What's Happening?
This scheduled maintenance window is for upgrading the CoreDNS component across all environments. This upgrade includes general improvements to DNS resolution reliability and resilience. While the update is routine and has been tested in non-production environments, there may be brief, minor disruptions in name resolution during the process.
Component(s) undergoing maintenance:
• Network infrastructure
What's the Impact?
We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.
Is User Action Required?
No user action is required.
The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Jun 29, 2025 - 14:32 UTC
Update to the Environments service - Phase 1 Jul 6, 2025 16:00-22:00 UTC
We want to inform you that we will be performing the following maintenance to the BigPanda platform:
Start Time: July 06, 2025 16:00 UTC
End Time: July 06, 2025 22:00 UTC
Duration: 6 hours
What's Happening?
We are performing a planned maintenance to upgrade the Environment services in order to improve performance, scalability, and stability. These updates will be performed sequentially to minimize overall risk, but the exact timing of the impact for each organization may vary within the maintenance window. This step is necessary to ensure data integrity during the transition.
This process will have a second phase on July 13th, which we will also open a maintenance window for.
Component(s) undergoing maintenance:
• Incident Feed
• Environments
• Environment Counters
What's the Impact?
As part of this rollout, latencies of up to 15 minutes per organization may occur while we carry out essential data updates
We successfully completed the follow risk and impact analysis:
1. Completed Product Requirements
2. Validated Technical design through Peer Review
3. Created and Implemented Testing Strategy
4. Followed Rollout Plan
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations. If we need to rollback, we have a plan in place to toggle off the feature.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Jun 30, 2025 - 08:05 UTC
Start Time: July 06, 2025 16:00 UTC
End Time: July 06, 2025 22:00 UTC
Duration: 6 hours
What's Happening?
We are performing a planned maintenance to upgrade the Environment services in order to improve performance, scalability, and stability. These updates will be performed sequentially to minimize overall risk, but the exact timing of the impact for each organization may vary within the maintenance window. This step is necessary to ensure data integrity during the transition.
This process will have a second phase on July 13th, which we will also open a maintenance window for.
Component(s) undergoing maintenance:
• Incident Feed
• Environments
• Environment Counters
What's the Impact?
As part of this rollout, latencies of up to 15 minutes per organization may occur while we carry out essential data updates
We successfully completed the follow risk and impact analysis:
1. Completed Product Requirements
2. Validated Technical design through Peer Review
3. Created and Implemented Testing Strategy
4. Followed Rollout Plan
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations. If we need to rollback, we have a plan in place to toggle off the feature.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Jun 30, 2025 - 08:05 UTC
Update to the Environments service - Phase 2 Jul 13, 2025 16:00-22:00 UTC
We want to inform you that we will be performing the following maintenance to the BigPanda platform:
Start Time: July 13, 2025 16:00 UTC
End Time: July 13, 2025 22:00 UTC
Duration: 6 hours
What's Happening?
We are performing a planned maintenance to upgrade the Environment services in order to improve performance, scalability, and stability. These updates will be performed sequentially to minimize overall risk, but the exact timing of the impact for each organization may vary within the maintenance window. This step is necessary to ensure data integrity during the transition.
Component(s) undergoing maintenance:
• Incident Feed
• Environments
• Environment Counters
What's the Impact?
As part of this rollout, latencies of up to 15 minutes per organization may occur while we carry out essential data updates
We successfully completed the follow risk and impact analysis:
1. Completed Product Requirements
2. Validated Technical design through Peer Review
3. Created and Implemented Testing Strategy
4. Followed Rollout Plan
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations. If we need to rollback, we have a plan in place to toggle off the feature.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Jun 30, 2025 - 08:23 UTC
Start Time: July 13, 2025 16:00 UTC
End Time: July 13, 2025 22:00 UTC
Duration: 6 hours
What's Happening?
We are performing a planned maintenance to upgrade the Environment services in order to improve performance, scalability, and stability. These updates will be performed sequentially to minimize overall risk, but the exact timing of the impact for each organization may vary within the maintenance window. This step is necessary to ensure data integrity during the transition.
Component(s) undergoing maintenance:
• Incident Feed
• Environments
• Environment Counters
What's the Impact?
As part of this rollout, latencies of up to 15 minutes per organization may occur while we carry out essential data updates
We successfully completed the follow risk and impact analysis:
1. Completed Product Requirements
2. Validated Technical design through Peer Review
3. Created and Implemented Testing Strategy
4. Followed Rollout Plan
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda’s status page will be updated throughout the maintenance period with any changes to service operations. If we need to rollback, we have a plan in place to toggle off the feature.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Jun 30, 2025 - 08:23 UTC