All Systems Operational
Inbound Integrations and Event Processing Operational
Data Consumption Operational
Alert Enrichment Operational
Alert Filtering & Maintenance Plans Operational
Incident Enrichment & Environments Population Operational
Correlation Operational
Outbound Collaboration Operational
Incident Sharing Operational
Outbound Integrations Operational
ETL Pipeline Operational
Console Functions Operational
Login Operational
Incident Feed Operational
Incident Feed Search Operational
Automatic Incident Triage Operational
Root Cause Changes Operational
Administrator Screens Operational
Incident Actions Operational
Incident Activity Feed Operational
Unified Search Operational
Unified Analytics Operational
Integration Diagnostics / Troubleshooting Operational
APIs Operational
Tier 1 APIs: Automation & Event Processing Operational
Tier 2 APIs: Supplemental Operational
Tier 3 APIs: Tertiary Operational
Third Party Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 23, 2023

No incidents reported today.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023
Completed - The scheduled maintenance has been completed.
Sep 20, 12:32 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 10:00 CEST
Update - Update -

This maintenance window has been rescheduled to a new timeframe:
Start Time: September 20, 2023 10:00 CEST
End Time: September 20, 2023 16:00 CEST
Duration: 6 hours

Previously scheduled:
Start Time: September 20, 2023 11:00 UTC
End Time: September 20, 2023 16:00 UTC
Duration: 5 hours

Sep 18, 16:48 CEST
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: September 20, 2023 11:00 UTC
End Time: September 20, 2023 16:00 UTC
Duration: 5 hours

What's Happening?

During this maintenance, we will implement MongoDB for local authentication. This maintenance aims to improve stability, functionality, and scalability for our Role-Based Access Control experience.

Component(s) undergoing maintenance:

• BigPanda Console
• Role Management
• Incident Sharing
• APIs

What's the Impact?

Possible latencies of up to 10 minutes may be experienced within MongoDB related services and will be remediated by performing established step-down, subsequent restart procedures.

Should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Sep 16, 01:25 CEST
Sep 19, 2023

No incidents reported.

Sep 18, 2023
Completed - The scheduled maintenance has been completed.
Sep 18, 14:39 CEST
Verifying - Verification is currently underway for the maintenance items.
Sep 18, 14:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 10:00 CEST
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: September 18, 2023 10:00 CEST
End Time: September 18, 2023 15:00 CEST
Duration: 5 hours

What's Happening?

We are going to switch to a more efficient way of collecting metrics from our services. The only change is in the endpoint of the metrics collection service and in order to start reporting metrics to the new endpoint, our services need to be restarted.

Component(s) undergoing maintenance:

•Data Store

What's the Impact?

There should be no customer impact.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Sep 13, 13:31 CEST
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023
Completed - The scheduled maintenance has been completed.
Sep 12, 23:27 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 19:01 CEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 12, 18:27 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 12, 18:25 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 18:24 CEST
Scheduled - Apologies, we will be doing this maintenance today at 17:00 UTC.
Sep 12, 18:24 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 11:00 CEST
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: September 12, 2023 11:00 UTC
End Time: September 12, 2023 14:00 UTC
Duration: 3 hours

What's Happening?

The maintenance will consist of two primary tasks: deploying an upgrade to Sisense version 2023.5, to resolve plugin build and 502 error code issues and increasing server hardware capacity to proactively mitigate potential scaling problems

Component(s) undergoing maintenance:

• Analytics

What's the Impact?

We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:

• Unified Analytics my be unavailable for up to 2 hours.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest and processing, APIs, Incident Sharing - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Sep 12, 00:11 CEST
Sep 11, 2023

No incidents reported.

Sep 10, 2023
Completed - The scheduled maintenance has been completed.
Sep 10, 21:06 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 06:00 CEST
Scheduled - In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: September 10, 2023 06:00 UTC
End Time: September 10, 2023 06:30 UTC
Duration: 2 hours

What's Happening?

We will be conducting a comprehensive upgrade of the Sisense infrastructure. This upgrade is not expected to introduce any changes in the behavior of the Sisense application; however, it aims to significantly reduce the occurrence of errors.

Component(s) undergoing maintenance:

• Unified Analytics

What's the Impact?

We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:

• Unified Analytics my be unavailable for up to 10 minutes.

What isn't Impacted?

All other areas of the BigPanda platform - including data ingest and processing, APIs, Incident Sharing - will be unaffected by this maintenance.

Is User Action Required?

No user action is required.

We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.

Sep 8, 00:39 CEST
Sep 9, 2023

No incidents reported.