Planned DNS Infrastructure Upgrade

Scheduled for Jul 6, 10:00 - 13:00 UTC

Scheduled

In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.

Start Time: July 06, 2025 07:00 UTC
End Time: July 06, 2020 10:00 UTC
Duration: 3 hours

What's Happening?

This scheduled maintenance window is for upgrading the CoreDNS component across all environments. This upgrade includes general improvements to DNS resolution reliability and resilience. While the update is routine and has been tested in non-production environments, there may be brief, minor disruptions in name resolution during the process.

Component(s) undergoing maintenance:

• Network infrastructure

What's the Impact?


We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or emailing us at support@bigpanda.io for assistance.


Is User Action Required?


No user action is required.


The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.

We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted Jun 29, 2025 - 14:32 UTC
This scheduled maintenance affects: Inbound Integrations and Event Processing (Data Consumption, Alert Enrichment, Alert Filtering & Maintenance Plans, Incident Enrichment & Environments Population, Correlation), Outbound Collaboration (Incident Sharing, Outbound Integrations, ETL Pipeline), Console Functions (Login, Administrator Screens, Incident Actions), and APIs (Tier 1 APIs: Automation & Event Processing, Tier 2 APIs: Supplemental, Tier 3 APIs: Tertiary).