In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance to the BigPanda platform.
Start Time: July 06, 2026 16:00 UTC End Time: July 06, 2026 19:00 UTC Duration: 3 hours
What's Happening?
During this maintenance window, we'll be upgrading our caching infrastructure in our EU production environment to a newer, currently supported version.
Component(s) undergoing maintenance:
- Data Consumption
What's the Impact?
We do not anticipate any downtime. Customers may experience brief, momentary reconnections as the underlying infrastructure fails over during the rolling upgrade. There is a small possibility of a short delay (up to ~20 minutes) in core pipeline processing while systems reconnect. However, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or by emailing us at support@bigpanda.io for assistance.
What isn't Impacted?
All other areas of the BigPanda platform will be unaffected by this maintenance.
Is User Action Required?
No user action is required.
The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted Jul 05, 2026 - 12:10 UTC
This scheduled maintenance affects: Inbound Integrations and Event Processing (Data Consumption).