Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 28, 2026 - 08:00 UTC
Scheduled
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform.
Start Time: June 28, 2020 08:00 UTC End Time: June 28, 2020 12:00 UTC Duration: 4 hours
What's Happening?
During this maintenance, we will be updating the authentication method used by our Kafka-to-Snowflake data pipeline tool to Key Pair Authentication. This change ensures a more secure and stable connection for your data pipeline.
Component(s) undergoing maintenance:
• Analytics • Advanced Analytics
What's the Impact?
We're taking precautionary steps to reduce sustained impact during this maintenance; however, anticipated user impact may include:
• Up to a 2-hour delay in data availability within Snowflake
However, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or by emailing us at support@bigpanda.io for assistance.
What isn't Impacted?
All other areas of the BigPanda platform will be unaffected by this maintenance.
Is User Action Required?
No user action is required.
The planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted Jun 25, 2026 - 15:08 UTC
This scheduled maintenance affected: Outbound Collaboration (ETL Pipeline) and Console Functions (Unified Analytics).